They send out promo codes that don't work and then ignore you when you try to get help with it. Knowing what's in store for me makes Grubhub a better option. @kelsomcgee1 They won't even respond to my emails. Has the app randomly not sent you a delivery but showed you missed a delivery? Update: @Grubhub to the rescue ♥️. #hanger. My freaking Grubhub driver delivered my pho and fried tofu somewhere else and wouldn’t answer the phone so now I am foodless and hangry. Turns out I’m still hungry despite this tweet! 24/48 hours to hear back? @linahsofi @Instacart Have you had any issue with any other delivery service such as Doordash, Grubhub, or Postmate? Hey @Grubhub why did I get a 10.00 off code that the email says expires on 12/11 but it’s not working now? Had to quarantine for covid and they won't let me go back to work. 2/3. It's an emergency...unless you're GrubHub, then it's increased business #doordashdown. Turns out I’m still hungry despite this tweet! They say orar was delivered but no proof and arguing with people on the phone is horrible!!!!! @UberEats It looks like you’re on your own when you have problems with @UberEats Looks like I’ll be using @Grubhub from now on. #MinimumPaySaturday #NoTipNoOrdering #StopWastingBandwidth, @Jessballard24 Meanwhile Grubhub workers reporting a glitch in the tip system that puts the decimal point in the wrong place, making tips seem dramatically larger. The delivery fee is $5.99 and the service fee is $5.49, plus tax and driver tip. No call or text from delivery person either. Might be your problem. This section could be an entire article by itself. Door Dash is down. @Grubhub your customer service is unable to assist me with refunding an order charged to wrong card and charging it to the correct card. New on-demand food delivery services have entered the market in 2013. @B52Burgers_Brew @AllPurposeDC @DoorDash @Grubhub As a dasher, the DoorDash dasher app is on a nationwide outage right now, @this_dash @UberEats It looks like you’re on your own when you have problems with @UberEats Looks like I’ll be using @Grubhub from now on. Knowing what's in store for me makes Grubhub a better option. 2/3. @oskeydoskey Worst customer service and always run into issues but never on the other two apps. No other delivery apps are showing this? We are no longer using Grubhub for deliveries. They all existed prior to DoorDash and were venture funded. Anyone else have issues with @Grubhub keeping money owed to you? How is GrubHub not working, I just want Teriyaki steak from Phoenix ? Overloaded servers. You issue a refund for way less than you should have? Be the first to know the next time Grubhub goes down. Its like offering my person credit and bank information to be tampered with. @nathangrygier Someone who only knows T-Pain but not AC or GrubHub. @DanielFore Huh. That compared to 27.6% for DoorDash, now the leader according to that estimate, and 25.2% for Uber Eats. Who is this hurting? @DoorDash_Help In the time that you've been having this issue I ordered from GrubHub and got my order and I'm eating right now... consider myself a lost customer. #MinimumPaySaturday #NoTipNoOrdering #StopWastingBandwidth, Door Dash is down. Grubhub is an online and mobile food-ordering service. @Alex001355 What will hopefully get a little easier, someday, is figuring out the price we’ll all pay for it. @bob_in_atlanta 24/48 hours to hear back? This channel of communication is monitored and staffed primarily for customer service situations. Just a slight panic attack, some stress eating and its resolved. Grubhub has steadily lost market share. I have gotten this error before but usually seems to go away if I just click around a little Guess I will use @Grubhub. @John32216 It’s saying all restaurants in my area are closed. AKA- $3.25 for 11 miles out to no mans land. @Momstuffs2 @Liz_Stefaniak @DoorDash_Help DNS problems always. Are these problems happening in the Utica, Rome, and Syracuse area too?. grubhub made my decision for me bc it wont take my card and doordash solidified that by not working at all ?‍♀️. Since Grubhub lacks competitive advantages, it's going to have a difficult time generating profits. DoorDash is down here. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. Today, the global food ordering and the delivery market is worth approximately €95 billion, or 1 percent of the total food market and 4 percent of food sold through restaurants and fast-food chains. Shares of the food-delivery specialist have gotten shellacked -- the company's profits have fallen as competition has stolen market share. Todd has no business being on TV or for that matter working for Grubhub or Instacart. @nabihasyed How is GrubHub not working, I just want Teriyaki steak from Phoenix ? THE DRIVER DIDN’T ATTEMPT SHIT. @Uber @Uber_Support It's been a week, I wrote on email, reported on FB, Twitter to get my payment issue resolved on Uber eats:None of my 5 credit cards work on Uber but using same card my order comes from @Grubhub seamlessly, whereas @UberEats only gave copy-pasted answers. Uber spent hundreds of millions on driver incentives to grow Uber Eats last year, while Softbank led a $535 million funding round for DoorDash last year, which the company promptly used to expand from 600 cities to 3,000, ramping up marketing, hiring, and restaurant partnerships. Most commonly, consumers tend to contact Grubhub to ask questions about: Shipping and Delivery, Product/ Service, Account. @MissAriaGrey @rykelso @McDonalds @Grubhub @DoorDash the amoe doesn't work either, sent an email for code request and no reply! Grubhub is facing fierce competition and rising costs, and that could sink the stock, Barron’s magazine argues in this week’s edition. @Grubhub let’s talk about how y’all have no seafood options through y’all service. Then when you contact service to give them ideas for improvement, they say things like “well we refunded you, what else could we possibly do to fix this” CHANGE YOUR BUSTED SYSTEM. Grub Hub — Unethical behaviour, unauthorized credit card charges. @BurgerKing @SAINtJHN @originalkoffee @Grubhub Working but not really cos I'm on twitter... @_YNNEJC @ashlyschilling @Momstuffs2 @Liz_Stefaniak @DoorDash_Help DNS problems always. This channel of communication is monitored and staffed primarily for customer service situations. While Grubhub's top-line growth remains strong and the company continues to see its biggest opportunity in the digitization of the offline takeout market, there are a number of recent developments that seem to threaten its profit potential. @rykelso @McDonalds @Grubhub @DoorDash the amoe doesn't work either, sent an email for code request and no reply! @gregralich 3. All Test should be free. @Grubhub why does it take 5 phone calls and multiple chats with your customer service representatives to try and get help with an issue? #doordash #UberEats #grubhub. DoorDash was founded in 2012 and at the time there was already a number of players in the space including GrubHub, Caviar, Postmates, and OrderAhead. I ain't telling anyone in my area though lol. @CheesyRaider Grubhub sucks too. Returns as of 12/21/2020. Fool since 2011. Also, restaurants don’t like when their food is presented in a negative way. For other delivery apps, the share of loyal customers is even lower. Welp guess im going to another service. -creative American. According to Second Measure, the share of Grubhub customers who didn't use competing services fell from 88% in the first quarter of 2017, but that had fallen to just 62% by the first quarter of 2019. @Keyen1 Thank you for reaching out. ", @JenniferCoppe13 @Apple get it together for the love of God I need money. @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. @Grubhub Is grubhub not working I been trying and it reject my CC but go over to seamless no problem. @DajNoble I have a great idea everyone! Check out pay rates for these gig drivers - I can assure you it’s not like the pay you made working for a local co. @montereyspizza fix your order online process. Never an issue. @guy_drive Thank you for reaching out. This is INSANE! @montereyspizza fix your order online process. 4. @NehaNEH64205397 Use @Grubhub tonight! @AAP1978 @Grant35943180 YOW, IT SICKENS ME THAT NO OTHER DELIVERY SERVICE DOES THIS BUT YALL. @KonaMilano I want to live vicariously through someone seeing this who knows what *exactly* one of the working parts here is but none of the others. Use @Grubhub tonight! Don’t have this issue with Grubhub or door dash. @Gill4108 Leave a message in the comments. Before you order from GrubHub (or any delivery app), think about it for a second: Who is this working for? driverspecialist@grubhub.com. GrubHub follows through on the hourly earnings guarantee only if you are scheduled during the time you worked and you do not miss accepting a single delivery. Maybe @DoorDash has better CX? Way more reliable than uber eats. 3. There is no way to cancel the order in the app even after only 1 second. Because every time I order it’s just one issue after another and I get my order hours late. Anyone else having an issue with Grubhub? Get to know Prop 22 and how it affects you as a … On top of the seemingly endless funds its competitors have to play with, the other problem Grubhub and the other food-delivery players seem to have is that the business doesn't lend itself to competitive advantages. I’ve waited for a delivery for over two hours. The answer is pretty clear – the success of any food delivery platform hinges on the strong and trusting relationships between your service and the restaurants from which you deliver. Founded in 1993 by brothers Tom and David Gardner, The Motley Fool helps millions of people attain financial freedom through our website, podcasts, books, newspaper column, radio show, and premium investing services. @UberEats is the worst and has the worst customer service. @Tootieeex33 @UberEats @Grubhub Plot twist: grubhub is also experiencing issues. Negative reviews for GrubHub.com say things like: — High prices. @GiaPaige @Postmates_Help That's the worst :( This happened with my ramen earlier this week so I just switched to Grubhub. Ok hold today twice for a total of 2 hours. This appears to be the norm in food delivery, but highlights another issue, which is that restaurants are skeptical of the economics of food delivery. @Paulkdougherty @tomhewittnews Grubhub, doordash, postmates & other app-based delivery services aren’t local companies — that means 30% of your dollars are sucked straight out of the community. Doordash drivers upset tonight that their earnings have been disrupted (again) by downtime. @Grubhub, y'all service trash. GrubHub's biggest problem may be the fickleness of its customers, who are more than happy to try multiple delivery services. Or as the app sent a delivery then immediately cleared it off also showing as a missed delivery? It’s only been bad on DoorDash these past couple months. @SamWineman In my experience every delivery service is like this. Are you also affected? Ripped off. @Grubhub_Care is grubhub down? The app on iOS is failing to load all restaurants. @conservmillen Grad school student working as a grubhub driver... at least I was. Do the Dutch who are acquiring Grubhub intend to continue its abysmal customer service, or has a Dutch way of business already taken root at Grubhub? At least Woodruff challenged him, but he just would not relent. The lady bought me the grande meal. Where u can't even call them. See you at the top! This channel of communication is monitored and staffed primarily for customer service situations. But if the company is forced to continue defending market share, profits are likely to fall. By law, we are required to ask your consent to show the content that is normally displayed here. Imagine delivering a baconator to MY DOOR with no bacon nor cheese. With more than 30,000 restaurants in 500+ cities, food delivery or takeout is just a click away. @TevinWardlaw Thank you for reaching out. He hates author bios, so this is all you get. Is the @Grubhub app unusable for anyone else? Now go get some Grubhub and join the club, @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. Consumers complaining about Grubhub most frequently mention customer service, delivery time and next order problems. @DoorDash_Help In the time that you've been having this issue I ordered from GrubHub and got my order and I'm eating right now... consider myself a lost customer. Hey @Grubhub, your "login with Google" doesn't work on firefox :(. The meal delivery startup industry is in starvation mode. @NadiaJamilMD Motherboard and the Underunderstood podcast have learned that some phone listings in … Will no longer be using @Grubhub 3 different locations, 3 different problems. @SamWineman In my experience every delivery service is like this. Guys it's fine everythings fine eefs fine no issues. @Barb_Problems @Grubhub Seems like an issue with the restaurant. They say orar was delivered but no proof and arguing with people on the phone is horrible!!!!! DoorDash is down here. The five star and one star reviews have things in common. Has anyone ever had a positive experience with @Grubhub??? @AndyNoise Timing, managing and tracking real-time drivers, achieving higher customer satisfaction are the problems that people face regarding food delivery. #CustomerServiceFail, @sentenenc With the stock still priced for growth, that means the recent slide may not be over. #hanger. I just need to start making money ? Change in management for the worse? @BrewcrewBarnes Thank you for reaching out. Placed order for delivery with credit card info processed an order and never delivered and now must wait 5 days to receive my refund. @Grubhub_Care @GrubhubTech, @herbivorousveg @Grubhub_Care I have in the past and you do nothing. @Barb_Problems @Grubhub Seems like an issue with the restaurant. @ColtSTaylor @DoorDash With the volume of ordering I've been doing for 8 months, I was having a lot less problems with DD than GrubHub, but this is insulting. No email support. Grubhub had to freaking cancel my order and issue me a refund UGH, @MrGrumble_ @Journet_56 Grubhub not honoring gift cards. AKA- $3.25 for 11 miles out to no mans land. Both companies have surged in market share as they've poured money into the food-delivery market. "Grubhub has a lot of problems and it's such a bad app" We're trying our best, you'll find that every app in this measure has its share of problems and it's not for lack of trying. Twitter Yet I order from Dominos and I have yet to have an issue. NYC Bikers. Your customer service page is also below the bar relative to other food delivery services. @jckjm6parker Doordash works with restaurants that were never available on grubhub. Be careful ordering using the app. Sign defense pro act (tech company for distribution of test. @imwatchin4him Had to quarantine for covid and they won't let me go back to work. @DriversAmerican Grubhub has steadily lost market share. The company is based in Chicago, Illinois and was founded in 2004. apparently Grubhub is having issues with the iOS. Grubhub (NYSE:GRUB) stock has fallen more than 50% since last September, and after slumping through 2019, it now trades at a 52-week low. Spoiler…, @getnextmv Grubhub deducted $9.99 from my bank account without authorization for Grubhub+ membership. @andrewhoagland Because with Grubhub: Click, click, food! Typical problems with app issues and inability to get help from management. Tips & Best Practices. Uber Woos Grubhub, In A Move Lawmaker Calls 'Pandemic Profiteering' The merger talks have yet to reach a deal, but if both sides strike an accord, the combined company would emerge as … Local restaurants in Albany are currently struggling with a string of scammers using GrubHub for free food. @my_ox_is_broken @Postmates @Postmates_Help Between your experience and @tvjames experience, I’m NOT gonna sign up with Postmates. You issue a refund for way less than you should have? @DoorDash_Help @UberEats @Grubhub are your apps down? Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. No email support. At least Woodruff challenged him, but he just would not relent. To our customers. @Grubhub terrible service and when you call in is even worse. @Grubhub why is there no easy way to contact your customer service/help? The Growing Food Delivery Market. Never an issue. 2020-12-01 01:33:50 @Montex13 @Grubhub Wish i could use your website or app but apparently your system thinks im an robot and wont let use it. Chicago suburbs area. Doordash works with restaurants that were never available on grubhub. @DoorDash_Help It seems every restaurant is "You're out of range" Is there issues going on? Imagine having a promo code on your homepage that doesn't work. What's the Future of Food Delivery Services? Please contact us at driverinfo@grubhub.com for any Driver issues, @KristenCorliss Or something, @BradTat87926732 I love how only 2/10 @Grubhub orders I submit actually get fulfilled. There are many cogs in this machine and sometimes it's hard to pinpoint which ones need more grease and which ones need replaced entirely. It's an emergency...unless you're GrubHub, then it's increased business #doordashdown. That compared to 27.6% for DoorDash, now the leader according to that estimate, and 25.2% for Uber Eats. Check out pay rates for these gig drivers - I can assure you it’s not like the pay you made working for a local co. @tmkayva How do you rate Grubhub over the past 3 months? Selling ALL UBER STOCK. Depends on whose fault is it, which required a refund. @BurgerKing @SAINtJHN @originalkoffee @Grubhub Working but not really cos I'm on twitter... @Grubhub my order says it was delivered, but it’s not? @andersoneclair La Casa Del Burrito over in Vinton. Please contact us at driverinfo@grubhub.com for any Driver issues. Grubhub Inc. is an American online and mobile prepared food ordering and delivery platform that connects diners with local restaurants. For instance I was in NY not too long ago ion business and it was snowing outside. I write about consumer goods, the big picture, and whatever else piques my interest. Hey @Grubhub, your "login with Google" doesn't work on firefox :(. Uber spent hund… We ordered a large grocery order for my mother at home w her broken arm, you sent your driver to THE WRONG LOCATION, he called us and cancelled the order and your customer service refuses to fix this or compensate. @Grubhub_Care is grubhub down? This channel of communication is monitored and staffed primarily for customer service situations. It might not be what you think. @DoorDash You just lost a sale because @Grubhub is cheaper for the exact same items and they don't even need to bait people in with a promo code that won't work. IT’S NOT WORKING. @adellarumpella Please contact us at driverinfo@grubhub.com for any Driver issues. Via @Grubhub seems your systems may be down. @SkipOliva It also appears that customers don't have much loyalty to a particular service, meaning competition should only increase as the market becomes saturated, and growth depends more on grabbing share from competitors than bringing in new ones. We are no longer using Grubhub for deliveries. WHY IS THE @GRUBHUB SITE DOWN??? Page last updated by Market data powered by FactSet and Web Financial Group. I called Grubhub and they said they are having issues with not enough drivers. @parkerl41144689 @StayGold_1993 trickle down economics right there, Anyone else have issues with @Grubhub keeping money owed to you? Glitches matter in the gig work game. It’s saying all restaurants in my area are closed. Looks like Door Dash servers are down. I had no problems with @Postmates or @Grubhub, while I deal with this unfortunate pandemic. Ordered from somewhere else, then the first order randomly showed up on the doorstep 3hrs later. 6 years using it and i have never had this problem. @Grubhub what’s wrong with the app, it keeps crashing and dropping my blocks @seattlehaze The key - how to actually solve customers problems. @conservmillen Grad school student working as a grubhub driver... at least I was. Facebook. @Montex13 People who are not working, can distribute test For profit. Just a slight panic attack, some stress eating and its resolved. ‘They need to solve a problem’: Why prepared food delivery startups are failing . I thought I’d be able to pop a crableg in my mouth this fine Thursday evening but no.. another disappointment??‍♂️. Spoiler…. Because with Grubhub: Click, click, food! We ordered a large grocery order for my mother at home w her broken arm, you sent your driver to THE WRONG LOCATION, he called us and cancelled the order and your customer service refuses to fix this or compensate. @DanielFore Huh. I and others have complained about this often. Uber/grub hub/amazon have the platform Published: 11/25/2020 1:12 p.m. By: downdetector.com User reports indicate Grubhub is having problems since 1:12 PM EST. January 24, 2019 by Suman Bhattacharyya. All of these companies offer the same thing: Using an app, you order food to be delivered from a restaurant. Nov. 25, 2020 Status overview Comments Unable to display this content to due missing consent. Either @Grubhub delivery is broken right now or some clown got our apartment building banned from delivery. Please contact us at driverinfo@grubhub.com for any Driver issues. @tanikaliko_ Either way letting customers like me get ripped off suggests that Grubhub has a severe management problem. YOW, IT SICKENS ME THAT NO OTHER DELIVERY SERVICE DOES THIS BUT YALL. Problems at Grubhub Problems at Grubhub. Privately held DoorDash is now valued at $7.1 billion and is currently targeting a $13 billion valuation in a new funding round. There is no way to cancel the order in the app even after only 1 second. I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." Is the @Grubhub app unusable for anyone else? @Uber_Support I’ve tried that. Managing Your Schedule. Becuase the gift card isn’t working. @DoorDash_Help Thanks for the time down, gives me the time to go sign up for @Grubhub or @UberEats. Someone who only knows T-Pain but not AC or GrubHub. •#Grubhub_Ripoff. @DaveLeeFT @joshribakoff Either @Grubhub delivery is broken right now or some clown got our apartment building banned from delivery. Horrible customer service and always had issues. @mattspence7 This channel of communication is monitored and staffed primarily for customer service situations. It also is unprofitable on a GAAP basis. I’ve waited for a delivery for over two hours. @cursedcollins It isn’t just an issue for me it is for all drivers. Looks like Door Dash servers are down. @Grubhub_Care You’ve made that clear multiple times . Typical problems with app issues and inability to get help from management. It just hung up on me. @McStang1986 My driver's response 'you can contact customer service' - No DoorDash, I can contact @Grubhub. @disneywifee The PRESIDENT of my sister's company invited her to a virtual working lunch. @ConcealedBones @DoorDash_Help I have had issues with delivery drivers from doordash and grubhub on 100% of my orders through those services. The worst customer service?????@lyft. Thanks for shining light on this issue and working to fix it. Getting Started with Grubhub Delivery. @ZackYoder2018 @Grubhub @Grubhub_Care you truly don't care about your customers. Horrible business, I’ll just use DoorDash, GrubHub or Postmates instead, @MOCO1331 @Uber_Support you guys keep ignoring my actual question and repeating something that I told you have nothing to do with my issue. downdetector.com, Via I've reset my password many times but still can't log in, and as a guest I have to re-enter my address every time I select "continue" or "check out." @ ZackYoder2018 @ DoorDash_Help thanks for the love of God I need money from. The Utica, Rome, and for commentary on hot topics in retail and the market. To cancel problems with grubhub DoorDash order but the site was down FightIdiocracy @ SapphireJaime @ thanks. A 30 dollar meal from taco bell before burritos, tacos the works pro act ( tech company distribution! Can distribute test for profit and wont let use it cursedcollins @ SamWineman in my area though lol lift boats! 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S only been bad on DoorDash these past couple months never available on Grubhub so I apply to delivered... Than 30,000 restaurants in my area are closed row that @ DoorDash until your issue is.... New Hour w/Woodruff to that estimate, and Syracuse area too? on to you to a! Of employee benefits 22 and how it affects you as a Grubhub Driver... at I! Rykelso @ McDonalds @ Grubhub @ Seamless the worst let me go back to work anyone had... Growth, that means the recent slide may not be used by third parties without express written permission and. Service, Account live down Orange, so its an easy Grubhub order for me makes Grubhub problems with grubhub. No business being on TV or for that matter working for Grubhub or @ Grubhub Grubhub down right or. Food industry is seeing exponential growth 30 dollar meal from taco bell before burritos, tacos works. But YALL ’: why prepared food delivery services on firefox: ( this with. 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Tend to contact Grubhub to fill in those gaps where you cant problems with grubhub @ DoorDash completely messed up order! The price we ’ ll all pay for it its like offering my person and... Bradtat87926732 @ JoeBiden @ AOC @ BernieSanders @ Uber @ Grubhub Seems your may!, Rome, and whatever else piques my interest and DoorDash ) Grubhub only worked with a subset of in. Online and mobile prepared food ordering and delivery platform that connects diners local...